Contact Details
Contact us at Chartercraft by phone, WhatsApp or email, or by completing the contact form on this page.
How to contact Chartercraft: phone, WhatsApp and Email
Three ways to contact Chartercraft, in order of speed:
- Phone: +27 (0)21 300 6180. Fastest. Same-day or large-group enquiries especially.
- WhatsApp: same number. Useful for sharing screenshots of dates, group lists or vessel images. Replies in office hours.
- Email: bookings@chartercraft.co.za. Best for booking enquiries with multiple requirements where you want a written quote in reply.
- Booking form: on this page. Routed straight to the our team’s inbox.
Contact Form
Contact Us At Chartercraft
To contact Chartercraft for a yacht, helicopter or boat charter booking in Cape Town, call +27 (0)21 300 6180, email bookings@chartercraft.co.za, or use the booking form on this page. We answer in under 24 hours on weekdays, usually faster. Charter departures leave from the V&A Waterfront Marina.
If you’d rather browse first, the full charter category lists every vessel and aircraft on the booking platform. The yacht charter page and helicopter tour page carry the editorial overviews of what’s possible.
Chartercraft phone, email and the booking form
The Chartercraft phone line and email address both go to the booking team directly. There’s no call-centre routing. The phone is answered by a person who can quote rates, check vessel availability and email a quote within the same call. Office hours are weekdays 09:00 to 18:00 and weekends 19:00 to 14:00 local time (SAST). Out-of-hours messages are picked up first thing the next morning.
The booking form on this page is the same inbox; use whichever channel suits the way you prefer to write. Long enquiries with multiple dates and group sizes work better as email or form; quick “is this Saturday available?” questions work better as phone or WhatsApp.
Chartercraft email and how we reply
The Chartercraft email address (bookings[@]chartercraft.co.za) is monitored from weekdays 09:00 to 18:00 and weekends 19:00 to 14:00. The booking manager assigned to your enquiry replies with a quote within 24 hours, usually faster on weekdays. The reply includes vessel availability, the per-hour rate, the suggested vessel for your group size and itinerary, signed terms attached, and payment options (card or EFT). One booking manager per enquiry; their direct mobile is in the signature so subsequent questions skip the inbox.
Chartercraft booking enquiry: what to include
The fastest Chartercraft booking enquiry includes seven things, in this order:
- Date(s). Specific date with one or two backup dates is better than a date range.
- Time of day. Sundowner / lunch / morning / full-day. If sundowner, we calculate the start time from the date’s actual sunset.
- Group size. Confirmed adult headcount. Children are noted separately; under-twos don’t count toward capacity on most vessels.
- Type of trip. Sunset cruise, lunch cruise, coastal trip, scenic helicopter flight, wedding charter, corporate event, proposal, etc.
- Vessel preference (optional). If you’ve browsed the fleet and have a vessel in mind, name it. If not, leave it open and we recommend.
- Catering and bar. Whether you want us to arrange catering through our Cape Town suppliers, or you’re bringing your own.
- Anything else. Music playlist, décor, photographer, dietary requirements, mobility needs.
None of these is required to send the enquiry; the more we have, the faster the quote.
Frequently Asked Questions
What's the fastest way to contact Chartercraft for a quote?
Do you take same-day bookings?
Are you available on weekends?
Yes. Office hours are weekdays 09:00 to 18:00 and weekends 19:00 to 14:00.